Contact Us

If you have any questions, please feel free to contact us. We'd be glad to help you with 24/7 customer service :)

    If in question before you place an order, please kindly visit our Faqs first. It provides answers to the most common questions.

    In case you have more questions or need further information before placing an order, you can get in touch with our customer service by submitting the form below. We will get back to you as soon as possible.


    For issues such as Order Status and logistics information, please log in to My Orders, and click on the order you need help to view order details.

    If you have any questions or complaints about the items you have received, You can also submit the form below, we try to answer each request within 1 working day(Normally within 24h). Please note that all inquiries are handled thoroughly, and no request is left unanswered. Please check your email during this time. Thanks.

  • E-mail: [email protected]

  • Submit Your Inquiry

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Welcome to Promlily


Customer Service

*Reply within 24h. Please check your email during this time.

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